Returns will only be accepted in the event of damage upon delivery. In that case you will have up to 5 days from the date of receipt to email us a photo and explanation of the damage, at which time we will decide whether the damage warrants a replacement of the product(s). This does not include damage from packages being left unattended in warm weather.

We cannot offer returns for errors in order placement or product dislike. If you are dissatisfied with your selected flavors, we encourage you to contact us at elliottc@madhuchocolate.com to help you select the best flavors for your taste.

While we do our best to ensure that all items are received in perfect condition by adding ice packs during warmer months, it is not something we can guarantee due to many circumstances beyond our control. Please note that if the product is shipped in warm weather and you are not there to receive the package and it sits on your doorstep in the direct heat, then we are not responsible for replacing it. Once we send you the tracking information, it is your responsibility to be sure someone is there to receive the package. We are not responsible for any delays from the shipper after they have received the products to be delivered. 

If you would like to hold off on shipping your items during warmer months we would be happy to accomodate a later shipping date.